FAQs

  • The Glass Leash is a graphic design company partnered with Fracture Me to create photo prints on glass. The Glass Leash transforms your pet’s photo into a custom glass art piece. Each portrait is made from high-quality glass and designed to celebrate your pet’s unique character — perfect as a keepsake, gift, or memorial.


    Learn more at theglassleash.com.

    • Visit our Shop.

    • Choose your preferred portrait size (Small, Medium, Large, etc.).

    • Upload a clear photo of your pet and provide any customization notes (e.g., name, colour preferences).

    • Check out securely and wait for confirmation.
      We’ll review your image for quality and reach out if any adjustments are needed.

    • Use a clear, well-lit image showing your pet’s face and expression.

    • Avoid dark or blurry photos.

    • Natural light usually works best.

    • You can upload more than one photo if you’d like us to choose the best one.

  • Since each piece is custom-made:

    • Production: typically several weeks.

    • Shipping: varies by location and carrier.
      Rush orders may be available — please contact us before ordering if you have a specific deadline.

    • Located at: 184 Technology Drive, Suite 200, Irvine, CA 92618.

    • We currently ship across the U.S. (and select international locations—contact us to confirm).

    • Every order is carefully packaged to protect the glass.

    • Tracking information is sent once shipped.

    • You can request background colors, pet name text, or other small details.

    • Once your artwork is in production, major changes may incur extra costs or delays.

    • We’ll provide a preview or photo confirmation when possible.

  • If your order arrives damaged:

    1. Photograph the damage and packaging.

    2. Contact us immediately at Orders@theglassleash.com.
      We’ll review the situation and work toward a replacement or repair.

    • Display out of direct sunlight and away from extreme temperatures.

    • Clean gently with a soft, lint-free cloth.

    • Avoid harsh cleaners or abrasives.

    • Handle with care — glass can chip or break if dropped.

  • Yes! These make meaningful gifts or memorial tributes.
    You can add a gift message at checkout, or request special text such as “In Loving Memory”.
    Order early for holidays or events to ensure on-time delivery.

  • We can include multiple pets or custom backgrounds upon request.
    Additional artwork or complexity may affect pricing and production time — contact us for a custom quote.

  • Each piece is crafted by our team using premium glass printing and finishing techniques to capture every detail—thanks to our partnership with Fracture Me.


    Every designed portrait is handmade by our designer. Giving you a personalized touch to each design: the part that makes it one-of-a-kind.

  • 📍 Address: 184 Technology Drive, Suite 200, Irvine, CA 92618
    📧 Email: Orders@theglassleash.com
    🌐 Website: theglassleash.com

    For order updates, please include your order number and pet name in your message.

  • Your photos are used only to create your custom artwork.
    We never share or use them for marketing without your explicit consent.


    If you’d like to be featured in our gallery, please let us know — we’d love to share your pet’s portrait!